URSROBOT

FAQ

Explore our FAQ section for quick and helpful insights. Find solutions to common queries and enhance your experience.

What Sets Us Apart

  • If you are a professional landscaping company or facility manager. Operational safety and business efficiency are the most important element to consider when purchasing a robotic lawnmower.A good robotic mower solution for the commercial user should help you excel in your current operation. That includes schedule availability, operation safety, minimizing cost, and increased mowing consistency. 

  • NEXMOW M1 is the only robotic lawn mower available on the market that can mow in public areas with beautiful mowing results.Just like your regular mower, NEXMOW M1 can also mow in parallel thanks to AI algorithm. It maximizes efficiency and mow beautiful lines. The compact 24” body size with multiple safety sensors allows the mower to mow in public areas (parks, HOA, sport fields) with dogs and people around.

  • Drop, Mow and Go is now possible from site to site. NEXMOW does not require installation of guide wires and power supplies on public sites. Commercial users have struggled to use a fixed station robot mower on public sites. Questions that come up are ownership of the property and the complex installation process.By solving the problem, the NEXMOW system allows you to map (virtual perimeter) acres in a few minutes in multiple sites. Simply drop your mower fleet and press start to mow. 2 swappable batteries gives the mower 12 hours of run-time so you don't need a charging station on site.

  • Thanks to NEXMOW advanced INOS (Intelligent Navigation Operating System), there is no physical perimeter wire needed. Therefore, there is also no limitation on the operational area for NEXMOW M1. To have better productivity in a big area, multiple NEXMOW M1s can be deployed in the same area.

  • Yes, safety is the highest priority of NEXMOW M1. There are multiple sensors that contributed to making M1 safe. Ultrasonic sensors provide contactless detection to prevent M1 collision with objects in front and side of M1. Bumper sensors will reduce the impact while M1 hitting objects and blades will stop accordingly. Lift sensors will detect M1 being lifted, blades will also stop immediately.

  • Yes, the maximum slope M1 can execute is 45%. We provide slope mode for steep hills and it can be operate in our NEXMOW APP.

  • NEXMOW M1 is IP54 certified. When it detects rain, users will get a rain notice via NEXMOW APP. 

  • NEXMOW M1 is using pivot blades which will provide a good mulching performance. Users can leave grass clipping on the lawn as natural nutrition to make grass healthier.

  • The high-performance Li-Ion battery used in NEXMOW M1 can discharge 500 cycles. After 500 cycles, it can still remain 80% capacity of a whole new battery.

  • We provide 2-step anti-theft protection. If someone attempts to steal M1, the siren of M1 will active. It will also send notice via NEXMOW APP immediately. Users can check the M1 location via APP. Besides, there is an account and password needed to operate M1, it will reduce the intention to steal M1.

  • The cutting system of NEXMOW M1 has enhanced design to deal with long grass up to 8 inches. However, we still suggest maintaining mowing frequently to keep the grass under 4 inches. 

  • The NEXMOW M1 has a great ability to move and mow an uneven lawn. Its 12-inch big wheels provide great traction on the uneven lawn.

  • If the pine cones, tree branches, and fruit are smaller than 2 inches, it will not impact NEXMOW M1 normal operation. We highly suggest cleaning all objects on the lawn before operating NEXMOW M1.

  • Yes, NEXMOW M1 can move across sidewalks and pathways within 1-cm steps.

  • The ideal location to operate M1 must be covered with good RTK and LTE signals. To check RTK network coverage, you may download TOPNET APP to check or contact with our dealer partners.

  • By using one NEXMOW M1 or NEXMOW Virtual Marker to circle the working area for the first time, then the virtual boundary will be recorded to our cloud server. 

  • A square or circle shape of the lawn will be preferred. NEXMOW M1 will have better efficiency on lawn sizes bigger than 0.5 acres. The mowing quality and efficiency will be highly related to lawn shape, size, grass type, and density. 

  • NEXMOW M1 can set up many keep-out zones in our working areas. Just set up at the first time, you can easily protect flower beds, trees, hardscape, and so on. 

  • It is easy to set up multiple working areas via NEXMOW M1 or NEXMOW Virtual Marker. Just map once, then all the data will be stored in the cloud for every time operation via APP.

  • The user needs to download NEXMOW APP and get an account and password from NEXMOW official. Dealers will help to apply in advance to ensure it works. 

  • The NEXMOW M1 is operated by NEXMOW APP. Follow by user manual instruction: just select the working area, then select mower(s), then you can operate M1 to start the mowing task.

  • Yes, the user can select multiple robots, up to 10 robots in the same working area to increase the mowing efficiency. If the working area is too small to under 0.5 acres, then we will suggest using single M1.

  • The user can adjust the cutting height via NEXMOW APP before each mowing task running. 

  • Yes, all the mowing tasks and status will be stored in the cloud server automatically. Once you "end" the mowing task via NEXMOW APP, the last mowing points will be recorded. Next time, the user can resume mowing automatically.Yes, all the mowing tasks and status will be stored in the cloud server automatically. Once you "end" the mowing task via NEXMOW APP, the last mowing points will be recorded. Next time, the user can resume mowing automatically.

  • Yes, the NEXMOW APP will continuously update the mowing progress and each key status. If there is any issue that happened, it will also send push notifications via NEXMOW APP to notify users.

  • Yes, once the user confirms the working area is safe for NEXMOW M1 operation and also M1 is operating smoothly, the user can monitor the M1 operation remotely via NEXMOW APP.Yes, once the user confirms the working area is safe for NEXMOW M1 operation and also M1 is operating smoothly, the user can monitor the M1 operation remotely via NEXMOW APP.

  • There is a charge kit provided by the manufacturer (URSROBOT). The user can remove the swappable battery from NEXMOW M1 and put the battery into the charging dock to start charging. It will take about 3 hours to charge the battery to 80% capacity. 

  • It is easy to clean NEXMOW by using a soft brush or air spray gun. Lift the NEXMOW M1 upright against the wall and make sure the robot is stable. Then clean the blade discs and chassis to make sure the blades and wheels won't get stuck. (Please make sure the robot MUST be entirely turned off and wear a protective glove all the time)

  • The NEXMOW firmware upgrade is over the air. Users will get an APP notice to upgrade NEXMOW firmware. 

  • Lift the NEXMOW M1 upright against the wall and make sure the robot is stable. Rotate the shielding plate so that its holes align with the screw for the blade. Remove the screws with a straight slot or cross-tip screwdriver. Remove the blades and screws. Screw on the new blades with new screws. Then, check the blades can pivot freely. (Please make sure the robot MUST be entirely turned off and wear a protective glove all the time)

  • NEXMOW M1 swappable Li-Ion battery is easy to maintain. Always ensure NOT over-discharging after operating the robot. Fully charge the battery before winter storage.

  • If users want to store NEXMOW M1 for a certain period, please charge the battery 100% before storage. Put M1 and battery separately in a safe, clean, dry storage space where the temperature is above 32F (0C). Put the M1 flat and do NOT stack anything on top of M1.

  • Clean and inspect the blades and wheels weekly. (It will be better to do it after every operation). Find certified dealers to handle and maintain if you have any further problems.

  • NEXMOW M1 needs to connect to the LTE network to complete the systemboot-up. Once the system is ready, the indicator will show blue. The power key under the battery cover will light up if the power is on.

  • Could be 2 reasons: 1. RTK signal is too bad to navigate, M1 will wait for signal getting better. 2. The grass could be too thick for cutting deck, the motor is under protective mode. It will resume once the motor recovery done.

  • Could be 3 reasons: 1. The path planning was set to mow the area later. 2. Ultrasonic sensors detect obstacles in this area. It will skip now and mow this area later. 3. RTK signal is not good in this area at now, will skip now and mow this area later

  • The M1 might still connect to another joystick as last time. Please reboot M1 and joystick, then they shall connect to each other.

  • The M1 will download the optimized path from the cloud once start the mowing task. Usually, it might take 3-5 minutes. The bigger the working area, the longer the waiting time for downloading.

  • Once M1 detects obstacles, it will stop and play warning notice for a while. If the obstacle is not leaving, M1 will repeat that mowing pace once and check again. if the obstacle is still not leaving, M1 will skip that area (about 2.5m).

  • Please check if it's a theft event or a fake theft event first. To turn off the anti-theft notice, the user needs to check the ongoing task in APP. Then, end the mowing task to turn off the theft event.

  • The ultrasonic will not work in a very short path (small area) or the path close to the virtual boundary (<1.5m). This is to prevent fake alarms nearby the virtual boundary.

  • After the mowing task is completed, the cutting deck will return to the initial height. If there are some clippings stuck in the cutting deck, MP2 error will be sent via APP. Just turn off the M1 and clean the clippings. 

  • There are many unexpected conditions that happen during mowing tasks, which will increase the mowing time accordingly. Therefore, there will be some difference between real mowing time and estimated mowing time.

  • NEXMOW M1 OTA upgrade needs a stable connection for data downloading. Please find a place with a good LTE network to do the OTA upgrade. 

  • There might be several reasons that impact the cutting performance: 1. thick grass or long grass. 2. bumpy ground 3. slope is big 4. blades need to be changed

  • Each M1 shall keep a 5-meter distance next to the adjacent M1

  • All M1s need to be ready to return to Homebase while all M1s tasks are completed, raining warning triggered, and low battery.

  • When the user selected multiple M1s for a working area, the path will be calculated and assigned to each M1. When resuming a mowing task, the path will be also rearranged for each M1.

  • When doing eCrew mode in the same working area, each M1 will send notice while its mowing task is completed. Therefore, it might not complete at the same time due to different conditions.

  • When doing eCrew mode in the same working area, each M1 will wait for all M1s tasks completed, then return to Homebase together. When rain sensor trigger, M1s will follow same methodology to return to Homebse together.

  • To prevent M1s collision at Homebase area, each M1 will have 1.5-meter distance to other adjacent M1s. Therefore, it might stop nearby Homebase location.

What Sets Us Apart

  • If you are a professional landscaping company or facility manager. Operational safety and business efficiency are the most important element to consider when purchasing a robotic lawnmower.A good robotic mower solution for the commercial user should help you excel in your current operation. That includes schedule availability, operation safety, minimizing cost, and increased mowing consistency. 

  • NEXMOW M1 is the only robotic lawn mower available on the market that can mow in public areas with beautiful mowing results.Just like your regular mower, NEXMOW M1 can also mow in parallel thanks to AI algorithm. It maximizes efficiency and mow beautiful lines. The compact 24” body size with multiple safety sensors allows the mower to mow in public areas (parks, HOA, sport fields) with dogs and people around.

  • Drop, Mow and Go is now possible from site to site. NEXMOW does not require installation of guide wires and power supplies on public sites. Commercial users have struggled to use a fixed station robot mower on public sites. Questions that come up are ownership of the property and the complex installation process.By solving the problem, the NEXMOW system allows you to map (virtual perimeter) acres in a few minutes in multiple sites. Simply drop your mower fleet and press start to mow. 2 swappable batteries gives the mower 12 hours of run-time so you don't need a charging station on site.

  • Thanks to NEXMOW advanced INOS (Intelligent Navigation Operating System), there is no physical perimeter wire needed. Therefore, there is also no limitation on the operational area for NEXMOW M1. To have better productivity in a big area, multiple NEXMOW M1s can be deployed in the same area.

  • Yes, safety is the highest priority of NEXMOW M1. There are multiple sensors that contributed to making M1 safe. Ultrasonic sensors provide contactless detection to prevent M1 collision with objects in front and side of M1. Bumper sensors will reduce the impact while M1 hitting objects and blades will stop accordingly. Lift sensors will detect M1 being lifted, blades will also stop immediately.

  • Yes, the maximum slope M1 can execute is 45%. We provide slope mode for steep hills and it can be operate in our NEXMOW APP.

  • NEXMOW M1 is IP54 certified. When it detects rain, users will get a rain notice via NEXMOW APP. 

  • NEXMOW M1 is using pivot blades which will provide a good mulching performance. Users can leave grass clipping on the lawn as natural nutrition to make grass healthier.

  • The high-performance Li-Ion battery used in NEXMOW M1 can discharge 500 cycles. After 500 cycles, it can still remain 80% capacity of a whole new battery.

  • We provide 2-step anti-theft protection. If someone attempts to steal M1, the siren of M1 will active. It will also send notice via NEXMOW APP immediately. Users can check the M1 location via APP. Besides, there is an account and password needed to operate M1, it will reduce the intention to steal M1.

  • The cutting system of NEXMOW M1 has enhanced design to deal with long grass up to 8 inches. However, we still suggest maintaining mowing frequently to keep the grass under 4 inches. 

  • The NEXMOW M1 has a great ability to move and mow an uneven lawn. Its 12-inch big wheels provide great traction on the uneven lawn.

  • If the pine cones, tree branches, and fruit are smaller than 2 inches, it will not impact NEXMOW M1 normal operation. We highly suggest cleaning all objects on the lawn before operating NEXMOW M1.

  • Yes, NEXMOW M1 can move across sidewalks and pathways within 1-cm steps.

  • The ideal location to operate M1 must be covered with good RTK and LTE signals. To check RTK network coverage, you may download TOPNET APP to check or contact with our dealer partners.

  • By using one NEXMOW M1 or NEXMOW Virtual Marker to circle the working area for the first time, then the virtual boundary will be recorded to our cloud server. 

  • A square or circle shape of the lawn will be preferred. NEXMOW M1 will have better efficiency on lawn sizes bigger than 0.5 acres. The mowing quality and efficiency will be highly related to lawn shape, size, grass type, and density. 

  • NEXMOW M1 can set up many keep-out zones in our working areas. Just set up at the first time, you can easily protect flower beds, trees, hardscape, and so on. 

  • It is easy to set up multiple working areas via NEXMOW M1 or NEXMOW Virtual Marker. Just map once, then all the data will be stored in the cloud for every time operation via APP.

  • The user needs to download NEXMOW APP and get an account and password from NEXMOW official. Dealers will help to apply in advance to ensure it works. 

  • The NEXMOW M1 is operated by NEXMOW APP. Follow by user manual instruction: just select the working area, then select mower(s), then you can operate M1 to start the mowing task.

  • Yes, the user can select multiple robots, up to 10 robots in the same working area to increase the mowing efficiency. If the working area is too small to under 0.5 acres, then we will suggest using single M1.

  • The user can adjust the cutting height via NEXMOW APP before each mowing task running. 

  • Yes, all the mowing tasks and status will be stored in the cloud server automatically. Once you "end" the mowing task via NEXMOW APP, the last mowing points will be recorded. Next time, the user can resume mowing automatically.Yes, all the mowing tasks and status will be stored in the cloud server automatically. Once you "end" the mowing task via NEXMOW APP, the last mowing points will be recorded. Next time, the user can resume mowing automatically.

  • Yes, the NEXMOW APP will continuously update the mowing progress and each key status. If there is any issue that happened, it will also send push notifications via NEXMOW APP to notify users.

  • Yes, once the user confirms the working area is safe for NEXMOW M1 operation and also M1 is operating smoothly, the user can monitor the M1 operation remotely via NEXMOW APP.Yes, once the user confirms the working area is safe for NEXMOW M1 operation and also M1 is operating smoothly, the user can monitor the M1 operation remotely via NEXMOW APP.

  • There is a charge kit provided by the manufacturer (URSROBOT). The user can remove the swappable battery from NEXMOW M1 and put the battery into the charging dock to start charging. It will take about 3 hours to charge the battery to 80% capacity. 

  • It is easy to clean NEXMOW by using a soft brush or air spray gun. Lift the NEXMOW M1 upright against the wall and make sure the robot is stable. Then clean the blade discs and chassis to make sure the blades and wheels won't get stuck. (Please make sure the robot MUST be entirely turned off and wear a protective glove all the time)

  • The NEXMOW firmware upgrade is over the air. Users will get an APP notice to upgrade NEXMOW firmware. 

  • Lift the NEXMOW M1 upright against the wall and make sure the robot is stable. Rotate the shielding plate so that its holes align with the screw for the blade. Remove the screws with a straight slot or cross-tip screwdriver. Remove the blades and screws. Screw on the new blades with new screws. Then, check the blades can pivot freely. (Please make sure the robot MUST be entirely turned off and wear a protective glove all the time)

  • NEXMOW M1 swappable Li-Ion battery is easy to maintain. Always ensure NOT over-discharging after operating the robot. Fully charge the battery before winter storage.

  • If users want to store NEXMOW M1 for a certain period, please charge the battery 100% before storage. Put M1 and battery separately in a safe, clean, dry storage space where the temperature is above 32F (0C). Put the M1 flat and do NOT stack anything on top of M1.

  • Clean and inspect the blades and wheels weekly. (It will be better to do it after every operation). Find certified dealers to handle and maintain if you have any further problems.

  • NEXMOW M1 needs to connect to the LTE network to complete the systemboot-up. Once the system is ready, the indicator will show blue. The power key under the battery cover will light up if the power is on.

  • Could be 2 reasons: 1. RTK signal is too bad to navigate, M1 will wait for signal getting better. 2. The grass could be too thick for cutting deck, the motor is under protective mode. It will resume once the motor recovery done.

  • Could be 3 reasons: 1. The path planning was set to mow the area later. 2. Ultrasonic sensors detect obstacles in this area. It will skip now and mow this area later. 3. RTK signal is not good in this area at now, will skip now and mow this area later

  • The M1 might still connect to another joystick as last time. Please reboot M1 and joystick, then they shall connect to each other.

  • The M1 will download the optimized path from the cloud once start the mowing task. Usually, it might take 3-5 minutes. The bigger the working area, the longer the waiting time for downloading.

  • Once M1 detects obstacles, it will stop and play warning notice for a while. If the obstacle is not leaving, M1 will repeat that mowing pace once and check again. if the obstacle is still not leaving, M1 will skip that area (about 2.5m).

  • Please check if it's a theft event or a fake theft event first. To turn off the anti-theft notice, the user needs to check the ongoing task in APP. Then, end the mowing task to turn off the theft event.

  • The ultrasonic will not work in a very short path (small area) or the path close to the virtual boundary (<1.5m). This is to prevent fake alarms nearby the virtual boundary.

  • After the mowing task is completed, the cutting deck will return to the initial height. If there are some clippings stuck in the cutting deck, MP2 error will be sent via APP. Just turn off the M1 and clean the clippings. 

  • There are many unexpected conditions that happen during mowing tasks, which will increase the mowing time accordingly. Therefore, there will be some difference between real mowing time and estimated mowing time.

  • NEXMOW M1 OTA upgrade needs a stable connection for data downloading. Please find a place with a good LTE network to do the OTA upgrade. 

  • There might be several reasons that impact the cutting performance: 1. thick grass or long grass. 2. bumpy ground 3. slope is big 4. blades need to be changed

  • Each M1 shall keep a 5-meter distance next to the adjacent M1

  • All M1s need to be ready to return to Homebase while all M1s tasks are completed, raining warning triggered, and low battery.

  • When the user selected multiple M1s for a working area, the path will be calculated and assigned to each M1. When resuming a mowing task, the path will be also rearranged for each M1.

  • When doing eCrew mode in the same working area, each M1 will send notice while its mowing task is completed. Therefore, it might not complete at the same time due to different conditions.

  • When doing eCrew mode in the same working area, each M1 will wait for all M1s tasks completed, then return to Homebase together. When rain sensor trigger, M1s will follow same methodology to return to Homebse together.

  • To prevent M1s collision at Homebase area, each M1 will have 1.5-meter distance to other adjacent M1s. Therefore, it might stop nearby Homebase location.

What Sets Us Apart

  • If you are a professional landscaping company or facility manager. Operational safety and business efficiency are the most important element to consider when purchasing a robotic lawnmower.A good robotic mower solution for the commercial user should help you excel in your current operation. That includes schedule availability, operation safety, minimizing cost, and increased mowing consistency. 

  • NEXMOW M1 is the only robotic lawn mower available on the market that can mow in public areas with beautiful mowing results.Just like your regular mower, NEXMOW M1 can also mow in parallel thanks to AI algorithm. It maximizes efficiency and mow beautiful lines. The compact 24” body size with multiple safety sensors allows the mower to mow in public areas (parks, HOA, sport fields) with dogs and people around.

  • Drop, Mow and Go is now possible from site to site. NEXMOW does not require installation of guide wires and power supplies on public sites. Commercial users have struggled to use a fixed station robot mower on public sites. Questions that come up are ownership of the property and the complex installation process.By solving the problem, the NEXMOW system allows you to map (virtual perimeter) acres in a few minutes in multiple sites. Simply drop your mower fleet and press start to mow. 2 swappable batteries gives the mower 12 hours of run-time so you don't need a charging station on site.

  • Thanks to NEXMOW advanced INOS (Intelligent Navigation Operating System), there is no physical perimeter wire needed. Therefore, there is also no limitation on the operational area for NEXMOW M1. To have better productivity in a big area, multiple NEXMOW M1s can be deployed in the same area.

  • Yes, safety is the highest priority of NEXMOW M1. There are multiple sensors that contributed to making M1 safe. Ultrasonic sensors provide contactless detection to prevent M1 collision with objects in front and side of M1. Bumper sensors will reduce the impact while M1 hitting objects and blades will stop accordingly. Lift sensors will detect M1 being lifted, blades will also stop immediately.

  • Yes, the maximum slope M1 can execute is 45%. We provide slope mode for steep hills and it can be operate in our NEXMOW APP.

  • NEXMOW M1 is IP54 certified. When it detects rain, users will get a rain notice via NEXMOW APP. 

  • NEXMOW M1 is using pivot blades which will provide a good mulching performance. Users can leave grass clipping on the lawn as natural nutrition to make grass healthier.

  • The high-performance Li-Ion battery used in NEXMOW M1 can discharge 500 cycles. After 500 cycles, it can still remain 80% capacity of a whole new battery.

  • We provide 2-step anti-theft protection. If someone attempts to steal M1, the siren of M1 will active. It will also send notice via NEXMOW APP immediately. Users can check the M1 location via APP. Besides, there is an account and password needed to operate M1, it will reduce the intention to steal M1.

  • The cutting system of NEXMOW M1 has enhanced design to deal with long grass up to 8 inches. However, we still suggest maintaining mowing frequently to keep the grass under 4 inches. 

  • The NEXMOW M1 has a great ability to move and mow an uneven lawn. Its 12-inch big wheels provide great traction on the uneven lawn.

  • If the pine cones, tree branches, and fruit are smaller than 2 inches, it will not impact NEXMOW M1 normal operation. We highly suggest cleaning all objects on the lawn before operating NEXMOW M1.

  • Yes, NEXMOW M1 can move across sidewalks and pathways within 1-cm steps.

  • The ideal location to operate M1 must be covered with good RTK and LTE signals. To check RTK network coverage, you may download TOPNET APP to check or contact with our dealer partners.

  • By using one NEXMOW M1 or NEXMOW Virtual Marker to circle the working area for the first time, then the virtual boundary will be recorded to our cloud server. 

  • A square or circle shape of the lawn will be preferred. NEXMOW M1 will have better efficiency on lawn sizes bigger than 0.5 acres. The mowing quality and efficiency will be highly related to lawn shape, size, grass type, and density. 

  • NEXMOW M1 can set up many keep-out zones in our working areas. Just set up at the first time, you can easily protect flower beds, trees, hardscape, and so on. 

  • It is easy to set up multiple working areas via NEXMOW M1 or NEXMOW Virtual Marker. Just map once, then all the data will be stored in the cloud for every time operation via APP.

  • The user needs to download NEXMOW APP and get an account and password from NEXMOW official. Dealers will help to apply in advance to ensure it works. 

  • The NEXMOW M1 is operated by NEXMOW APP. Follow by user manual instruction: just select the working area, then select mower(s), then you can operate M1 to start the mowing task.

  • Yes, the user can select multiple robots, up to 10 robots in the same working area to increase the mowing efficiency. If the working area is too small to under 0.5 acres, then we will suggest using single M1.

  • The user can adjust the cutting height via NEXMOW APP before each mowing task running. 

  • Yes, all the mowing tasks and status will be stored in the cloud server automatically. Once you "end" the mowing task via NEXMOW APP, the last mowing points will be recorded. Next time, the user can resume mowing automatically.Yes, all the mowing tasks and status will be stored in the cloud server automatically. Once you "end" the mowing task via NEXMOW APP, the last mowing points will be recorded. Next time, the user can resume mowing automatically.

  • Yes, the NEXMOW APP will continuously update the mowing progress and each key status. If there is any issue that happened, it will also send push notifications via NEXMOW APP to notify users.

  • Yes, once the user confirms the working area is safe for NEXMOW M1 operation and also M1 is operating smoothly, the user can monitor the M1 operation remotely via NEXMOW APP.Yes, once the user confirms the working area is safe for NEXMOW M1 operation and also M1 is operating smoothly, the user can monitor the M1 operation remotely via NEXMOW APP.

  • There is a charge kit provided by the manufacturer (URSROBOT). The user can remove the swappable battery from NEXMOW M1 and put the battery into the charging dock to start charging. It will take about 3 hours to charge the battery to 80% capacity. 

  • It is easy to clean NEXMOW by using a soft brush or air spray gun. Lift the NEXMOW M1 upright against the wall and make sure the robot is stable. Then clean the blade discs and chassis to make sure the blades and wheels won't get stuck. (Please make sure the robot MUST be entirely turned off and wear a protective glove all the time)

  • The NEXMOW firmware upgrade is over the air. Users will get an APP notice to upgrade NEXMOW firmware. 

  • Lift the NEXMOW M1 upright against the wall and make sure the robot is stable. Rotate the shielding plate so that its holes align with the screw for the blade. Remove the screws with a straight slot or cross-tip screwdriver. Remove the blades and screws. Screw on the new blades with new screws. Then, check the blades can pivot freely. (Please make sure the robot MUST be entirely turned off and wear a protective glove all the time)

  • NEXMOW M1 swappable Li-Ion battery is easy to maintain. Always ensure NOT over-discharging after operating the robot. Fully charge the battery before winter storage.

  • If users want to store NEXMOW M1 for a certain period, please charge the battery 100% before storage. Put M1 and battery separately in a safe, clean, dry storage space where the temperature is above 32F (0C). Put the M1 flat and do NOT stack anything on top of M1.

  • Clean and inspect the blades and wheels weekly. (It will be better to do it after every operation). Find certified dealers to handle and maintain if you have any further problems.

  • NEXMOW M1 needs to connect to the LTE network to complete the systemboot-up. Once the system is ready, the indicator will show blue. The power key under the battery cover will light up if the power is on.

  • Could be 2 reasons: 1. RTK signal is too bad to navigate, M1 will wait for signal getting better. 2. The grass could be too thick for cutting deck, the motor is under protective mode. It will resume once the motor recovery done.

  • Could be 3 reasons: 1. The path planning was set to mow the area later. 2. Ultrasonic sensors detect obstacles in this area. It will skip now and mow this area later. 3. RTK signal is not good in this area at now, will skip now and mow this area later

  • The M1 might still connect to another joystick as last time. Please reboot M1 and joystick, then they shall connect to each other.

  • The M1 will download the optimized path from the cloud once start the mowing task. Usually, it might take 3-5 minutes. The bigger the working area, the longer the waiting time for downloading.

  • Once M1 detects obstacles, it will stop and play warning notice for a while. If the obstacle is not leaving, M1 will repeat that mowing pace once and check again. if the obstacle is still not leaving, M1 will skip that area (about 2.5m).

  • Please check if it's a theft event or a fake theft event first. To turn off the anti-theft notice, the user needs to check the ongoing task in APP. Then, end the mowing task to turn off the theft event.

  • The ultrasonic will not work in a very short path (small area) or the path close to the virtual boundary (<1.5m). This is to prevent fake alarms nearby the virtual boundary.

  • After the mowing task is completed, the cutting deck will return to the initial height. If there are some clippings stuck in the cutting deck, MP2 error will be sent via APP. Just turn off the M1 and clean the clippings. 

  • There are many unexpected conditions that happen during mowing tasks, which will increase the mowing time accordingly. Therefore, there will be some difference between real mowing time and estimated mowing time.

  • NEXMOW M1 OTA upgrade needs a stable connection for data downloading. Please find a place with a good LTE network to do the OTA upgrade. 

  • There might be several reasons that impact the cutting performance: 1. thick grass or long grass. 2. bumpy ground 3. slope is big 4. blades need to be changed

  • Each M1 shall keep a 5-meter distance next to the adjacent M1

  • All M1s need to be ready to return to Homebase while all M1s tasks are completed, raining warning triggered, and low battery.

  • When the user selected multiple M1s for a working area, the path will be calculated and assigned to each M1. When resuming a mowing task, the path will be also rearranged for each M1.

  • When doing eCrew mode in the same working area, each M1 will send notice while its mowing task is completed. Therefore, it might not complete at the same time due to different conditions.

  • When doing eCrew mode in the same working area, each M1 will wait for all M1s tasks completed, then return to Homebase together. When rain sensor trigger, M1s will follow same methodology to return to Homebse together.

  • To prevent M1s collision at Homebase area, each M1 will have 1.5-meter distance to other adjacent M1s. Therefore, it might stop nearby Homebase location.

Get help troubleshooting instantly!

  • Check the account and password. Notice the space underline and dashed. No difference between capital letters and lowercase.

  • Check the power bank battery level. Ensure the 2 USB cables are connected to the power bank.

  • Poor signal connectivity. Follow the quick guide to mark sure you are in the open area.

  • No signal. Check if the dongle is connected well. Check the 4G and RTK subscriptions.

  • Check the battery level. Check the battery is fully seated on the connector and no stuff jammed on the connectors.

  • Ensure the power indicator is stable red after pressing the power button. If the power indicator shows nothing, please contact your local dealer.

  • Red flash means something is triggered,
    1. Press the stop/emergency button to deactivate the emergency mode
    2. Check if the battery cover is completely closed
    3. Check the rain sensor if any water droplet is on the sensor
    4. Make sure the mower is on a flat surface and not tilted
    5. Shake the shell and check if the bumper or lift sensor can be released. Pull backward or push forward the bumper
    6. Unscrew the shell carefully

  • 1.Reboot the mower
    2. Unscrew the shell, unscrew the dongle cover, and check if the dongle LED indicator - normally it is a blue flash. If the LED does not show light or stable blue light, check if the dongle is fully seated. If the LED indicator of the dongle shows blue a blue flash. Please contact your local dealer or URSROBOT

  • Contact your local dealer or URSROBOT. Tell us your company and device QR code.

  • 1.APP pops up a message to inform users of new firmware available. Tap OK
    2. Click the "Settings" icon in the top right corner of the page "Area"
    3. Click the Firmware and click on a device that says "Update available" to update the device to the latest firmware
    4. Scan QR code and click "Start Update" on the APP
    5. Device will beep "Updateing NEXMOW" on the initial start
    6. Device will beep "Update Finish" after completed
  • Unscrew the shell with an Allen wrench, unscrew with a Philip screwdriver the dongle cover, and check the dongle LED indicator - normally it is a blue flash.

  • Go to the setting on your phone, and change the language.

  • An account will be created through the URSROBOT system. Please contact your local dealer or URSROBOT.

  • No, the user name cannot be changed.

  • Go to the "APP Store" or "Google Play" to update your NEXMOW APP to the latest version.

  • Check the training videos. URSROBOT support.

  • Check the training videos. URSROBOT support.

  • Scan the QR code in the bottom side of the joystick, it will show you a quick guide to the joystick.

  • Press the home button and LB for 3 seconds, then release.

  • Joystick isn't paired. Press the home button for 3 seconds, then release it to turn off the joystick. Press the stop button on the mower, then turn on the joystick again.

  • Low battery, need to charge the joystick.

  • Press the home button for 3 seconds, then release it to turn off the joystick.

  • 1.Check if the LED indicator turns white while pressing RB
    2. If it turns white, press "X" and "LB" for 3 seconds, then release it. The cutting deck shall start spinning
    3. If it doesn't turn white, try to pair the joystick with the mower again
  • Use the micro USB cable to connect the joystick to a power source.

  • A joystick can pair with a mower at one time. Each joystick and mower need to be paired one by one
    1. Turn on the mower, once the power button LED turns solid red, you can turn on the joystick for pairing.
    2. After the left 2 indicators turn solid red, the mower is connected.
    3. Repeat steps 1&2 for the next mower/joystick one by one until all mowers are paired.
  • 1. Check if the LED indicator turns white while pressing RB.
    2. If it turns white, press "X" and "RB" for 3 seconds, then release it. The cutting deck will raise 1" at one time. If press "X" and "RT" for 3 seconds, then release it. The cutting deck will lower 1" at one time.
    3. If it doesn't turn white, try to pair the joystick with the mower again.

    1.  
  • Press the battery cover button to open the battery cover, then you can change the main battery.

  • Use the NEXMOW-manufactured charging kits to charge the main battery:
    1. Turn on the power of the adapter, the power indicator will turn green
    2. Place the battery on the dock with the power adapter connected. The power indicator on the adaptor will turn red
    3. The LED indicator on the battery will start flashing. Once the indicator turns solid green, the battery is fully charged
  • 1.Check the mower if it is in good condition
    2. Check the NEXMOW APP for error notifications
    3. If only the "Theft sensor" or "Lift sensor" is activated, you may turn off the siren by going to the "Task page" and clicking on the assigned task. End the task and the siren shall be off accordingly. To resume task, you will have to restart a task on the "Area page"
  • 1.Identify where the sound is coming from
    2. Provide a solution depending on where the sound coming from
    3. if all fail, schedule a video call with your local dealer or URSROBOT
  • Red flash means something is triggered, please check what error notification showed in the APP.
    1. Press the stop button to release the ​emergency mode
    2. Check if the battery cover is well closed
    3. Check the rain sensor if any water droplets on the sensor
    4. Make sure the mower is on a flat surface and not tilted
    5. Shake the shell and check if the bumper or lift sensor can be released. Pull backward or push forward the bumper

  • 1.Check if it is on a slope, the slope might be over the mower limitation, try traction mode
    2. Check if the grass is too tall, suggest cutting the grass to under 5" before operating NEXMOW robotic mowers
    3. Make sure the ground is flat
  • 1.Check if the grass is too tall before mowing. Suggest cutting the grass to under 5" before operating NEXMOW robotic mowers
    2. Check if there are any obstacles in the working area, then remove them. Restart the task, it will go to the uncut area first

  • 1.Use a brush to towel to wipe down dirt, grass, etc.
    2. Use an air nozzle to blow dirt, grass, etc.
    Note: DO NOT use water to wash M1 as it's IPX4 only.

Get help troubleshooting instantly!

  • Check the account and password. Notice the space underline and dashed. No difference between capital letters and lowercase.

  • Check the power bank battery level. Ensure the 2 USB cables are connected to the power bank.

  • Poor signal connectivity. Follow the quick guide to mark sure you are in the open area.

  • No signal. Check if the dongle is connected well. Check the 4G and RTK subscriptions.

  • Check the battery level. Check the battery is fully seated on the connector and no stuff jammed on the connectors.

  • Ensure the power indicator is stable red after pressing the power button. If the power indicator shows nothing, please contact your local dealer.

  • Red flash means something is triggered,
    1. Press the stop/emergency button to deactivate the emergency mode
    2. Check if the battery cover is completely closed
    3. Check the rain sensor if any water droplet is on the sensor
    4. Make sure the mower is on a flat surface and not tilted
    5. Shake the shell and check if the bumper or lift sensor can be released. Pull backward or push forward the bumper
    6. Unscrew the shell carefully

  • 1.Reboot the mower
    2. Unscrew the shell, unscrew the dongle cover, and check if the dongle LED indicator - normally it is a blue flash. If the LED does not show light or stable blue light, check if the dongle is fully seated. If the LED indicator of the dongle shows blue a blue flash. Please contact your local dealer or URSROBOT

  • Contact your local dealer or URSROBOT. Tell us your company and device QR code.

  • 1.APP pops up a message to inform users of new firmware available. Tap OK
    2. Click the "Settings" icon in the top right corner of the page "Area"
    3. Click the Firmware and click on a device that says "Update available" to update the device to the latest firmware
    4. Scan QR code and click "Start Update" on the APP
    5. Device will beep "Updateing NEXMOW" on the initial start
    6. Device will beep "Update Finish" after completed
  • Unscrew the shell with an Allen wrench, unscrew with a Philip screwdriver the dongle cover, and check the dongle LED indicator - normally it is a blue flash.

  • Go to the setting on your phone, and change the language.

  • An account will be created through the URSROBOT system. Please contact your local dealer or URSROBOT.

  • No, the user name cannot be changed.

  • Go to the "APP Store" or "Google Play" to update your NEXMOW APP to the latest version.

  • Check the training videos. URSROBOT support.

  • Check the training videos. URSROBOT support.

  • Scan the QR code in the bottom side of the joystick, it will show you a quick guide to the joystick.

  • Press the home button and LB for 3 seconds, then release.

  • Joystick isn't paired. Press the home button for 3 seconds, then release it to turn off the joystick. Press the stop button on the mower, then turn on the joystick again.

  • Low battery, need to charge the joystick.

  • Press the home button for 3 seconds, then release it to turn off the joystick.

  • 1.Check if the LED indicator turns white while pressing RB
    2. If it turns white, press "X" and "LB" for 3 seconds, then release it. The cutting deck shall start spinning
    3. If it doesn't turn white, try to pair the joystick with the mower again
  • Use the micro USB cable to connect the joystick to a power source.

  • A joystick can pair with a mower at one time. Each joystick and mower need to be paired one by one
    1. Turn on the mower, once the power button LED turns solid red, you can turn on the joystick for pairing.
    2. After the left 2 indicators turn solid red, the mower is connected.
    3. Repeat steps 1&2 for the next mower/joystick one by one until all mowers are paired.
  • 1. Check if the LED indicator turns white while pressing RB.
    2. If it turns white, press "X" and "RB" for 3 seconds, then release it. The cutting deck will raise 1" at one time. If press "X" and "RT" for 3 seconds, then release it. The cutting deck will lower 1" at one time.
    3. If it doesn't turn white, try to pair the joystick with the mower again.

    1.  
  • Press the battery cover button to open the battery cover, then you can change the main battery.

  • Use the NEXMOW-manufactured charging kits to charge the main battery:
    1. Turn on the power of the adapter, the power indicator will turn green
    2. Place the battery on the dock with the power adapter connected. The power indicator on the adaptor will turn red
    3. The LED indicator on the battery will start flashing. Once the indicator turns solid green, the battery is fully charged
  • 1.Check the mower if it is in good condition
    2. Check the NEXMOW APP for error notifications
    3. If only the "Theft sensor" or "Lift sensor" is activated, you may turn off the siren by going to the "Task page" and clicking on the assigned task. End the task and the siren shall be off accordingly. To resume task, you will have to restart a task on the "Area page"
  • 1.Identify where the sound is coming from
    2. Provide a solution depending on where the sound coming from
    3. if all fail, schedule a video call with your local dealer or URSROBOT
  • Red flash means something is triggered, please check what error notification showed in the APP.
    1. Press the stop button to release the ​emergency mode
    2. Check if the battery cover is well closed
    3. Check the rain sensor if any water droplets on the sensor
    4. Make sure the mower is on a flat surface and not tilted
    5. Shake the shell and check if the bumper or lift sensor can be released. Pull backward or push forward the bumper

  • 1.Check if it is on a slope, the slope might be over the mower limitation, try traction mode
    2. Check if the grass is too tall, suggest cutting the grass to under 5" before operating NEXMOW robotic mowers
    3. Make sure the ground is flat
  • 1.Check if the grass is too tall before mowing. Suggest cutting the grass to under 5" before operating NEXMOW robotic mowers
    2. Check if there are any obstacles in the working area, then remove them. Restart the task, it will go to the uncut area first

  • 1.Use a brush to towel to wipe down dirt, grass, etc.
    2. Use an air nozzle to blow dirt, grass, etc.
    Note: DO NOT use water to wash M1 as it's IPX4 only.

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